Cancellation Policy

We understand that sometimes plans change. Here's how our cancellation process works:

🕐 Order Cancellation Window

You may cancel your order within 15 minutes of placing it, as long as it has not been packed or dispatched.

📦 After Order Dispatch

Once your order is out for delivery or has already been shipped, it cannot be cancelled. However, you may still refuse the delivery at your doorstep.

🚫 Non-Cancellable Items

Some products like perishables (fresh produce, dairy, frozen goods) are not eligible for cancellation once the order is confirmed.

🔄 How to Cancel

To cancel your order:

• Log in to your account
• Go to My Orders
• Select the order and click Cancel

🔁 Refunds (If Prepaid)

If your prepaid order is cancelled within the allowed time:

• The refund will be processed within 3–5 business days
• It will be credited to your original payment method